Customer service

Kundservice

What do you need help with?

Noun 945388

Addresses & opening hours

Noun 304431

For Buyers & Sellers

Account

Create account

Noun 970935

Payment

Noun 981076

Transportation & Collection

Book

Auction terms

Contact customer service
Telephone hour: mon-fri 9 am –1 pm
+46 8-614 08 00
Noun 945388
Addresses & opening hours
Stockholm

VÄSTBERGA ALLÉ 3

126 30 Hägersten, Sweden
Phone: +46 8-614 08 00 (Monday - Friday 9–13)
Telefax: +46 8-611 46 74
Email: info@bukowskis.com
Valuation Online >

OPENING HOURS:
Monday - Thursday: 10–19
Friday: 10–17
Saturday: 11–15

FIND US
Västberga Allé 3 >
From Midsommarkransen station >


Arsenalsgatan 2

Box 1754, 111 87 Stockholm, Sweden
Phone: +46-8-614 08 00
Telefax: +46 8-611 46 74
Email: info@bukowskis.com
Valuation Online >

OPENING HOURS:
Monday - Friday 9–17

FIND US
Arsenalsgatan 2 >
Berzelii Park 1 >

Gothenburg

Frihamnen 16 A
417 55 Gothenburg
Client service Sweden: +46-8-614 08 00 (Monday - Friday 9–13)
Email: info@bukowskis.com
Email Home valuation Gothenburg: goteborg@bukowskis.com
Book a Home Valuation Gothenburg: +46 (0)31-20 03 60
Valuation online >

OPENING HOURS UNTIL AUGUST 18:
Monday - Friday: 13–17.

OPENING HOURS:
Monday - Friday: 11–17.
Saturday: 11–15

FIND US
Frihamnen 16 A >

Malmö

OPENING HOURS MALMÖ

Valuation:
Monday: Valuation closed
Tuesday 13–18
Wed - Fri: 13 – 17
Saturday: 11 - 15
To collect lots:
Monday: 13 – 17
Tuesday 13–18
Wed - Fri: 13 – 17
Saturday: 11 - 15
Showroom:
Mon - Fri: 13 - 17
Sat: 11 - 15

ADDRESS – FIND US
Carlsgatan 54
211 20 Malmö
Sweden

Client service Sweden,
please contact:

+46 8-614 08 00 (Mon-Fri 9-13)
EMAIL: info@bukowskis.com

VALUATION ONLINE

BOOK A HOME VISIT
+46 40 669 57 80 Home valuation

EMAIL Home valuation
malmo@bukowskis.com

Helsinki and pickup point in Vantaa

BUKOWSKIS ONLINE HELSINKI

Iso Roobertinkatu 4, Helsinki Map

OPENING HOURS:
To collect lots Helsinki
Monday: 13 – 18
Tuesday - Friday: 13 – 17
Valuation Helsinki
Monday - Friday: 13 – 17

VALUATION ONLINE

PHONE
+358-9-6689 110
PHONE HOURS
Mon - Fri 12 - 13, 15 - 17
(local time EET, EEST)

EMAIL
helsinki@bukowskis.com


VANTAA - PICKUP POINT

Vanha Porvoontie 231, building B, platform A2, 01380 Vantaa Map
Parking

Only and all transports FROM Sweden
Monday: 13 – 18
Tuesday - Friday: 13 – 17


BUKOWSKIS HELSINKI

Iso Roobertinkatu 12, 00120 Helsinki Map

OPENING HOURS:
Mon – Fri: 11 AM – 5 PM
Sat & Sun: Closed

EXCEPTONAL OPENING HOURS
During the summer (June 26th-August 4th) all valuation, customer service and pick up (including jewellery) is at Iso Roobertinkatu 4, Mon-Fri 1pm-5pm. For items bought in Sweden the pick up point in Vantaa is open as usual.

PHONE
+358-9-668 91 10

EMAIL
helsinki@bukowskis.com

Contact information for Norrköping

NORRKÖPING AREA

ACCEPTING ITEMS FOR SALE
Please contact our home valuation below

HOME VALUATION
Rolf Lundqvist +46 (0)11-470 88 04
e-mail: rolf.lundqvist@bukowskis.com
Mats Belin +46 (0)11-473 14 35
e-mail: mats.belin@bukowskis.com

CLIENT SERVICE Sweden
+46 8 614 08 00 (Mon-Fri 9-17)
EMAIL: info@bukowskis.com

VALUATION ONLINE

BOOK A HOME VISIT
Home valuation +46 11 - 18 42 30

Noun 304431
For Buyers & Sellers
Buying at hammer auctions

There are four ways to bid at Bukowskis:

In person - Once registred for a paddle you are welcome to bid in the salesroom. The auctioneer will announce the bids. If the object and price is right, raise the paddle. Continue until you are the only bidder remaining. The auctioneer will then bring down the gavel and you are the winner!

Online bidding - To bid in real-time online is not only easy and convenient, it has become very popular among our clients. Bid from where ever you are, but make sure to register for an account in advance. To bid online, you must have Adobe Flash 10+ installed.

By telephone - If you prefer to bid by phone, we will call you from the salesroom and bid on your behalf. To apply for telephone bidding (prior to 8 PM CET the day before the lot is hammered), please download the form below, fill in and fax (+46 (0)8 611 46 74) or mail (telefonbud@bukowskis.com) it to us along with a copy of valid identification. For Finland print this form and mail helsinki@bukowskis.com along with a copy of valid identification.

Bukowskis Sweden Phone bidding form: Swedish English
Bukowskis Finland Phone bidding form: English Finnish Swedish

Absentee bid - If your are unable to attend the auction, simply place an absentee bid at least 1 hour before the sale and we will bid on the item for you. It is easy. Just submit your maximum bid online. You can also complete the form in your sale catalogue or download a form below, fill in and fax it to client service. To find out the result, view auction results online in real-time or contact our Client Service.

Bukowskis Sweden absentee bid form: Swedish English
Bukowskis Finland absentee bid form: English Finnish Swedish

Additional fees on a purchase at hammer auctions

All purchases at Bukowskis are charged with a buying commission and VAT. Lots are sold subject to a buyers premium of 18% on the hammer price up to SEK 10 million. If the hammer price is above SEK 10 million, the buyer’ s premium is 12% on the exceeding part. VAT will be added to the buyer’s premium.
Buyers in Finland are charged with a buying commission of 18% + VAT 24% on the commission.

Droit de suite is a right granted to artists or their heirs, in some jurisdictions, to receive a fee on the resale of their works of art. By law, the buyer pays an artist fee for certain works of art.

Any artist fee or certain works of art (droite de suite) may be added. See our price list here
For more information about this right, see www.bus.se if you shop in Sweden, or www.kuvasto.fi if you shop in Finland.

For more information about this law see: www.bus.se

Cancel a winning bid on a hammer auction

It is never possible to cancel a winning bid. The cancellation right of 14 days according to “Distans- och hemförsäljningslagen” is not applicable for winning bids at Bukowskis. Although you can always change your bid by placing a new bid on the same item.

Due to that you always can place a bid at our office in Stockholm.
For more information see Konsumentverket and Svensk författningssamling.
In Finland see www.kuluttajavirasto.fi

Purchase fees on online auctions

Please see our fees.

Place a bid on an online auction

To participate on our online auctions, you must first register as our customer here and accept our Terms of use. This takes only couple of minutes.
You must log in to place bids if you already have registered as a customer. Please note, that all bids are binding.

  • Place your maximum bid by writing the amount into the "Bid" field to the right on the item page. Then click the "Place bid" button. Please confirm your bid after double-checking the amount, currency and the location of the item.

Our maximum bid service will bid for you, placing the lowest necessary bid at every time, up to your maximum bid amount. Read more about bidding service.

  • You should now see a confirmation that your bid has been placed and if you lead the auction or not. You can immediately place a new bid, if your bid is not the leading bid or the reserve price is not met.

  • The ending time is extended by 3 minutes if a bid is placed when it is less than 60 seconds left of the auction. E.g. if you bid with 30 seconds remaining, the auction is extended so that 3 minutes and 30 seconds remain. This gives everyone the chance to place their bids.

Buyers online - What happens if I am outbid?

If someone places a higher bid than yours you will receive an e-mail informing you of the new highest bid.

Remember you can place a higher maximum bid early and increase your chances to win.

Cancellation right on purchase online

The Swedish Act (2005:59) on Distance Contracts and Off-Premises Contracts is applicable to purchases of items through online auctions. 14 days applies to the winning bid on online auction.
See terms of use and Conditions of sale online.

To cancel your purchase, please click the “To cancellation right” link on this page: Customer service. This will redirect you to your My pages account where you can cancel your purchase.

More information about the right to cancel your purchase can be found in the Conditions of purchase online auctions, point 7, Withdrawal.

Maximum bids and automatic bidding service online

Often the bidding-war starts at the very last minutes of an auction. If you place a maximum bid you never need to worry about missing out on an interesting item. The automatic bidding service will only bid exactly the amount needed to win the auction, up to your maximum bid.

This is how it works:

  • Enter the maximum bid you are willing to place for the item in question. If you place a bid higher than the lowest possible according to bid increment the maximum bid service is automatically activated.

  • In case your maximum bid would be outbid by another bidder, we will let you know by email. You can then choose to place a new bid.

  • If two bidders place a maximum bid on the same amount, the first bid registered will win auction.

  • Should your maximum bid be the same as or lower than the accepted minimum price your maximum bid will be placed at once. The maximum bid service is trying to win the auction and must exceed the accepted minimum price in order to do so.

  • A maximum bid can be lowered to the next lowest bid-increment allowed. The leading bid will not be affected.

Seller online - How long does it take you to publish an item I want to sell? Why have only some of my items been published?

It will usually take us about 1 - 3 weeks to publish an item. Items are continually published after being catalogued and photographed.

When an item is not sold online

We will publish all items three times and will allow seven days to pass between each time.
If item is not sold, we do not charge anything.

Bid range for online auctions

CURRENCY SEK (Sweden)

Current leading bid Increment
300 SEK – 999 SEK 50 SEK
1.000 SEK – 1.999 SEK 100 SEK
2.000 SEK – 9.999 SEK 200 SEK
10.000 SEK – 19.999 SEK 500 SEK
20.000 SEK – 39.999 SEK 1.000 SEK
40.000 SEK – 2.000 SEK

CURRENCY EUR (Finland)

Current leading bid Increment
30 € – 99 € 5 €
100 € – 199 € 10 €
200 € – 999 € 20 €
1000 € – 1999 € 50 €
2000 € – 3999 € 100 €
4000 € – 200 €
Find your item

There are several ways to find items you are interested in. I all depends on which way suits you the best.

Browse by category
On top of the first page you find our categories. Here you simply click a category and then you can either narrow down to sub categories or browse through the items.

Browse by search
You write the name of the item you search for and the click Search item. Then you can browse through the search results. Try not to use too many words since this can return to many or too few results.

Save your search
You can when you are logged in save your search in your profile and receive a daily email with new items that match the criteria in the search. The button to save your search you find at the end of the search-result.

Saved searches can be edited and removed when logged in on My pages - Saved searches.

How much does it cost to sell through your auctions?

Hammer auctions
For every lot, Bukowskis charges the seller a vendor’s commission and sale-related expenses which include the cost of insuring the property while on our premises and charges for catalogue photography (handling fee in Finland), plus VAT. A specialist will discuss these charges with you at the time of consignment.
An additional insurance fee will be charged with 1% of the hammer price. Bukowskis keeps all auction items insured
changes in materials such as cracks in wood etc.

Read our full terms and conditions for selling at auctions
See our price list

Online auctions
See our price list.

Bukowskis online - Valuation

Here you find some helpful advice about valuation.

  • For preliminary valuation please send us pictures and description by using this form: contact Please take a few extra pictures of any stamps, signatures, damages or other features that could affect the value. The sharper images, the better.
  • Do you know anything about the item's provenance please let us know. If the object is connected to a wellknown location or person it can affect the value significantly.
  • Our experience is that a too high accepted minimum price inhibits the bidding, please ask our assessors for advice.

You are always welcome to visit us with items you want to get valuated and sold on auction. You never need to make an appointment, our assessors are always here! We recommend that you always contact us beforehand for a valuation, especially regarding bulky or heavy items. You can take pictures of your items and send them to us by using this form: contact

  • If you come with a full van or several boxes of items it may be a good idea to contact us beforehand so we can assist you better by having assessors ready.
  • If you use a shipper/representative to deliver your items to us, please contact us first by phone or e-mail to ensure that we accept these items to be auctioned on Bukowskis Online.

NOTE! Normally we do not have possibility to assist with unloading and carrying for example heavy furniture.

If you need a valuation of an entire home you can contact us beforehand for a possibility of a home-valuation. You can read more here: home valuation
* Our home assessors will gladly receive pictures of the objects in advance of a visit in order to provide you with the best possible valuation.

Regarding Sweden
Representatives leaving items for sale on behalf of someone else to our Swedish auction houses need to present paper of authorization and sellers identification or copy of identification.
Paper of authorization need to contain sellers name and signature.

Please note that items made after 1947 in rosewood only will be sold by us if the item is accompanied by the proper Cites-permit from Jordbruksverket. You will find Jordbruksverkets application forms here:

Form 1
Form 2
Form 3

Norrköping
Please contact home valuations in Norrköping; our home appraisers are available for valuations and leaving items for sale.*

Home valuation department - Norrköping:
Rolf Lundqvist +46 (0)11-470 88 04
e-post: rolf.lundqvist@bukowskis.com
Mats Belin +46 (0)11-473 14 35
e-post: mats.belin@bukowskis.com

Regarding Finland:
Please NOTE! In Helsinki, Finland are all jewellery and wristwatches valuated (and collected) at Bukowskis, Iso Roobertinkatu 12

Making an appraisal

There are several factors and circumstances that should be considered when estimating an object. Our specialists consider quality, but also supply and demand. Different approaches are employed in investigating an object depending on its category. Generally speaking, we use three basic concepts: object, material and condition.

Object: We analyze the object in terms of composition, execution, etc. We try to identify the artist, their signature, style and expression, etc. How the subject is positioned in its social context, its provenance, etc.

Material: We assess the condition of the object in terms of its material, paint layers and support material, such as if it is silver or nickel silvers, painting on canvas or wood panel etc.

Condition: During examination we inspect the condition of the object. Whether there is previous damage, restoration, wear etc. and how this affects the whole object.
These elements, together with former national and international prices is what determines the value. Our ambition is always to perform an accurate valuation.

Account
Create account
Sign up for a customer account

Instructions:

  • You can register as a customer here, or by clicking on "Sign up" in the top-right corner. It does not cost anything to register.

  • Enter your personal and contact details, then click the "Register" button.

  • After you've registered at our site, an email will be sent to you. The purpose of this e-mail is to confirm that your e-mail account works.

Open the e-mail message and click the activation link.

If you can't find our email, please make sure it has not been delivered to your spam folder. If you still can't find the email, don't hesitate to contact our customer service.

  • When your customer profile is activated you must login and accept our Terms of use to be able to place bids in our online auctions. Click on "Sign in" and type your email address as your user name and then the password which you have chosen.
I have forgotten my password
  • Click on ”Log in”.

  • Click on ”Forgot password”.

  • Enter the emailadress you have registered with us.

  • Click on ”Send”

Shortly you will recieve an email with a link to use where you can choose a new password.

How much does it cost to be a registered customer at Bukowskis?

Being a customer at Bukowskis and get items valuated or browse our archive of sold
items is totally free of charge. You only pay if you buy or sell something.

Terms and conditions
Why is my account suspended?

An account can be suspended for several reasons. These are the most common:

  • You have overdue invoices.

  • You have items that haven't been collected.

  • Other reason that necessitates that we get in touch with you. Contact customer service

Use of personal data

Bukowskis is subject to the provisions in the Swedish Personal Data Act (1998:204), the Finish Personal Data Act (523/1999) and the Finnish Information Society Code (917/2014) regarding processing and storage of personal data. Personal data collected by Bukowskis will be used by Bukowskis to administer and control the Service, the Customer’s use of the Service, to administrate the parties’ contractual relationship and to fulfil Bukowskis’ obligations related to the auction business and under applicable law. The personal data may also be processed for market and customer analyses and statistics and for marketing purposes such as customized marketing, administration notices, product offers and newsletters. Further, the personal data may be used for invoicing and to send important information to the Customer e.g. regarding changes of applicable fees, price list, Conditions or to contact the Customer and provide information customized after the interests of the Customer. Personal data may be updated and supplemented by collecting data from private and public registers. For the above-stated purposes, personal data may be disclosed to other companies within the Bukowski group and to companies with which the group cooperates. A person who (i) does not want his or her personal data to be used for direct marketing purposes or (ii) wants to receive information or request correction of the personal data being processed by Bukowskis; shall make a written request to this effect in writing to Bukowskis.

How do I change my address, email or other information?

Do like this:

  • Log in.

  • Click on My pages here or in the top menu.

  • Click on "Profile" in the left-hand column.

  • Make your changes. If you change your email, please make certain you have entered the new one correctly.

  • Click on "Save Changes" at the bottom of the page to update your information.

  • Certain details are you unable to change due to security reasons, contact us for such changes.

Noun 970935
Payment
Payment terms for online auctions

Bukowskis Online Sweden and Bukowskis Online Finland
We accept all major bank cards and foreign credit cards, except for American Express and Diners. We do not accept cash payment.

Bank transfer payment
You can also pay to our bank account using reference-number. Please see the invoice for the bank account number (IBAN and BIC when paying from abroad) and reference number.
(No account information on the invoice for private clients domiciled in Sweden or Finland under the limit of 100.000 SEK. Please see information for Klarna below)
Normally it takes about 3 bank days for us to receive payment if you pay with bank transfer. Payment from abroad can take up to 5 bank days.

About terms
Collection of items can be made only when Bukowskis has received full payment or method of payment is chosen at Klarna.

Choosing of payment method at Klarna or payment and also collecting/transport order has to be made within 7 days after the auction has ended.

You can pay as card payment under My pages or at the auction house (payment to the cashier only in the same country the item was purchased from).

Note: Since we do not accept payment of items purchased in Sweden in our showroom in Helsinki or items bought in Helsinki in our showroom in Sweden, please pay via "My pages" or bank transfer. The same applies to shipments between countries. We apologize for the inconvenience.

Klarna
Payments will be made through Klarna for our private customers domiciled in Sweden or Finland.
You will be directed to Klarna-payment service after you have clicked "To pay" on My pages and chosen an invoice for payment.
This only regards payments from private clients and up to a limit of 100.000 SEK.
Please read more here: www.klarna.com

Buyers online - How do I pay my invoice?

Invoice through Klarna
Payments will be made through Klarna for our private customers domiciled in Sweden or Finland up to a limit of 100.000 SEK. You will be directed to Klarna-payment service after you have clicked "To pay" on My pages and chosen an invoice for payment. Depending on the chosen payment method you might still have a debt to settle with Klarna, even if your invoice is marked as paid at Bukowskis.
Please read more here: www.klarna.com
Please note, when making payment via Klarna, that the address for home delivery must be the same as your invoicing address at Klarna.

Credit/Debit card
The easiest way to pay your bills is by credit or debit card on “My pages”.
Log in to My pages here.

  • Choose "To pay"
  • Select which invoice or invoices to pay.
  • Click "Pay the selected bills".
  • Click "Pay by card".
  • Enter your card details and follow the instructions. Please press the button only once when you confirm your payment.

You can also pay as card payment to our cashier latest on expiry date, if you pay in the same country you have purchased your item. We accept all major bank cards and foreign credit cards, except for American Express and Diners. We do not accept cash payment.

FOR PAYMENT OF PURCHASES MADE ON BUKOWSKIS ONLINE SWEDEN

Bankgiro
You can also pay to our Bankgiro using OCR-number:

BG 314-5778
OCR Your invoice-number

You can find the invoice-number on My pages.

Bank transfer and payment from outside Sweden
When paying from outside Sweden, transfer the money to SEB and use BIC & IBAN.

BankSEB
Account-number5240-1007032
Adress SEB
Nybrogatan 39
SE-102 48 Stockholm
BIC-adressEssesess
Telex2500 Essebs
IBANSE1350000000052401007032

Note: Do not forget to use your invoice-number as a reference.

Collection of items can be made only when Bukowskis has received payment.
Payment from abroad can take up to five (5) bank days. Normally it takes about 3 bank days for us to receive payment if you pay with bank transfer.

FOR PAYMENT OF PURCHASES MADE ON BUKOWSKIS ONLINE FINLAND
We do not accept American Express or Diners.

Bank transfer and payment from outside Finland (International bank transfer)

BankSKANDINAVISKA ENSKILDA BANKEN AB
AddressUnioninkatu 30
00101 Helsinki
Finland
BICESSEFIHXXXX
IBANFI1833010001144625

Note: Do not forget to use your invoice-number as a reference. You can find the invoice-number on My pages.

Collection of items can be made only when Bukowskis has received payment.
Payment from abroad can take up to five (5) bank days. Normally it takes about 3 bank days for us to receive payment if you pay with bank transfer.

How do I pay a Finnish invoice if I live in Sweden/abroad or a Swedish invoice if I live in Finland/abroad?

Invoices can be payed in several ways.
On My pages you can easily pay by card and we will receive your payment immediately.

For international payments, please use the BIC and IBAN specified on the invoice.
Always specify your payment with the invoice number as payment reference.

Payments will be made through Klarna for our private clients domiciled in Sweden or Finland.
You will be directed to Klarna-payment service after you have clicked "To pay" on My pages and chosen invoices.
Please note, that depending on the chosen payment method you might still have a debt to settle with Klarna, even if your invoice is marked as paid at Bukowskis.
Please read more here: www.klarna.se or www.klarna.fi

More information on FAQ and "Payment": "How do I pay my invoice?"

How can I see if Bukowskis online has received my payment?

You can check if we have received your payment on My pages (you must be logged in).
Please see sections Paid/To pay.
Normally it takes about 3 bank days for us to receive payment if you pay with bank transfer. Payment from abroad can take up to five (5) bank days.

Payments will be made through Klarna for our private customers domiciled in Sweden or Finland.
Please note! Depending on the chosen payment method you might still have a debt to settle with Klarna, even if your invoice is marked as paid at Bukowskis.
You will be directed to Klarna-payment service after you have clicked "To pay" on My pages and chosen invoices.
Please read more here: www.klarna.com

Collection of items can be made only when payment method is chosen at Klarna eller Bukowskis has received your complete payment.

Bukowskis Hammer auctions - When do I receive my money after the sale?

After the auction, Bukowskis will notify the seller as to the status of each lot offered for sale. Provided payment has been received by the buyer, we will pay net sale proceeds (the hammer price less the vendor’s commission and sale-related expenses) to the seller 30 calendar days after the auction.

Bukowskis Hammer auctions - How do I pay my purchase?

Payment can be made directly to the cashier or via bank transfer or credit card. Payment must be made within 8 working days of the date of auction. Once purchased, lots must be collected within 8 working days, any items not collected will be subject to a storage charge of SEK 50 per item (€ 5 for Finland) and day plus VAT. Furniture and bulky object are subject to a dubble storage fee.
Payment for purchased items cannot be made to ArtMove, only to Bukowskis.

Klarna
Payments will be made through Klarna for our private customers living in Sweden or Finland.
You will be directed to Klarna-payment service after you have clicked "To pay" on My pages and chosen an invoice for payment.
This only regards payments from private clients and up to a limit of 100.000 SEK.
Please read more here: www.klarna.com

What is BankID (Sweden)?

BankID is an electronic ID which you use to prove your identity and to sign electronically on the Internet.
(Sweden)

Where can I get a BankID (Sweden)?

Contact your bank to get help with this.

For technical support on your BankID
https://support.bankid.com/sv/felavhjalpning/teknisk-support
Or contact your bank.
(only Sweden)

Noun 981076
Transportation & Collection
Bukowskis Online - Do you have Home Delivery?

We supply Home Delivery services, both to your door or agents in your area. Easily, safely and affordably home to addresses in Sweden and Finland.
.
The shipping terms

Home Delivery is conveniently ordered from My Bukowskis after you win an auction. Please note, that the item must be paid (or method of payment be chosen when using Klarna) before it is possible to book a delivery, regardless which form of transport you choose.
Customer service or our other personnel can not book a delivery for you.
Applies for our private customers domiciled in Sweden or Finland: Please note, when making payment via Klarna, that the address for home delivery must be the same as your invoicing address. An item can only be delivered to the address you are registered.

Items will remain at the third party collection/delivery point for 14 days. After this the parcel will be returned to the sending Bukowskis office. Any fees for the return will be charged to you by invoice. Presently we can not offer a new home delivery after an item has been returned.
A friend or an agent can collect your item, the person collecting needs both your and own id.

For insurance reasons we are also unable to offer home delivery on items worth over SEK 100 000. These transports can be booked by contacting specialdelivery@bukowskis.com

An item sent as a parcel is delivered to agents 1-5 business days after it has left our auction house. Larger items for home delivery are delivered at the time agreed upon by you and the transport partner.
At My Bukowskis you can track your parcels.

The delivery time between our auction houses is up to about 3 weeks.
Combined shipping of items is not a service we are able to offer, even if they are located on and bought from the same auction house.

The item is damaged. How do I return it?

You shall, in immediate connection with the collection or the receiving of the item, carefully inspect the Item in order to verify that the Item is not damaged. Upon collection of the item from Bukowskis or a third party you shall carefully inspect that the packaging/wrapping is intact and without any damages. Damages and defects shall be noted on the consignment note provided by the external carrier or collection/delivery point.

The shipping terms can be found here: The shipping terms

There were items missing in my delivery, what do I do?

After the delivery has left our auction house, it is our transport partner that is fully responsible for the item, please click here without delay to first contact our transport partner MTAB

The wrong item was delivered, what do I do?

Please click here without delay to contact our transport partner MTAB

Bukowskis Hammer auctions - When and where can I collect my purchase?

Items must be collected within 8 days of the auction. However, no items can be collected until full payment has been received by Bukowskis. All items (with the exception of watches and jewellery) can be collected from the day after the date of the auction from ArtMove, Frihamnsgatan 58, Magasin 6, entré 3, Stockholm. Open Mon-Wed and Fri 9 a.m. to 5 p.m., Thursdays 9 a.m. to 6 p.m. Jewellery and watches can be collected from Bukowskis, Västberga allé 3 and recalled items can also be collected here..

Payment for purchased items cannot be made to ArtMove, only to Bukowskis.

For lots that are not collected within the above time period, a storage fee of 50 kr. (incl. VAT) per lot per day will apply. The storage fee for furniture and other bulky items is double that of other lots.

For objects sold in Helsinki, all collections are made at Stora Robertsgatan 12.
After eight days, a storage fee of 50 SEK per day and object is added. VAT not included.

Bukowskis Online - How can I see if my item has arrived after transport ?

Transport between auction houses:
The delivery time between our auction houses is 1-2 weeks. We notify you by e-mail when item is in destination at our pickup-point.

An item which is sent as a parcel to agents in Sweden and Finland:
An item sent as a parcel is delivered to agents about 1-5 business days after it has left the auction house.
At My Bukowskis you can track your parcels. Ordered transports on larger home delivieries are kept at Bukowskis until delivery is made.

Home delivery in Sweden and Finland :
Larger items for home delivery are delivered at the agreed upon time. Expect a delivery time of about 5 business
days for items bought in and delivered to an address in the same city. You receive sms when the item has arrived.

Please note: All ordered transports will be handled after we have received the payments for the item and transport.

Can someone else collect my item at a Bukowskis office?

Absolutely.

The person that collects your item needs to have the invoice-number (and item number) as reference.

Please NOTE! Agent´s or shipper´s personal identification and the buyer´s ID or a paper copy of buyer´s ID is also always required before we can hand over the item.

Bukowskis Online - How do I send my auction items abroad?

We offer Home Delivery, both to your door or agents in Sweden and Finland.
Home Delivery is conveniently ordered from My Bukowskis after you win an auction.

We can also not assist with packing when goods are to be shipped with another shipping firm due to the risk for damages.

The handling of goods differs a lot between shipping firms and therefore the packing has to be handled by the shipping firm.

EXPORT OF CULTURAL OBJECTS
NOTE! According to the Swedish Act on Restrictions to the Export of Cultural Objects (1988:950), export license is required for the export of certain cultural objects from Sweden. According to the Finnish Act on Restrictions to the Export of Cultural Objects 115/1999, export license is required for the export of certain cultural objects from Finland to other Member States of the European Union and for the export from the territory of the Community. In addition to what is prescribed in these Acts, the provisions of Council Regulation (EEC) No 3911/92 on the export of cultural goods shall be in force regarding the export of cultural objects from the European Community. It is the Customers responsibility that these permits are obtained.

For more information about Export of Cultural Objects from Sweden, please see:
Swedish National Heritage Board

SWEDEN
For transportation questions or quotes you can contact for example the following companies in Sweden:

To dial Sweden from abroad:
Dial +46 followed by the city code or cellphone prefix where you drop the leading 0, dial the remaining digits.
(City codes for Stockholm is 08, Göteborg 031 and Malmö 040)

To dial Finland from abroad:
Dial +358 followed by the city code or cellphone prefix where you drop the leading 0, dial the remaining digits.

If you don't find a shipper for your item from Finland to abroad , please contact us here.

Bukowskis Hammer auctions - Who arranges transport?

Shipping arrangements is on behalf of the buyer. Bukowskis has no transport service to offer, apart from delivery to our showrooms in Stockholm, Helsinki, Gothenburg and Malmö. Transports between our showrooms leaves every week. We can keep low prices by a simple pricing model. Contact Client Services to order delivery between our showrooms. If you do not have the possibility to arrange shipping or pickup at our showrooms, you can easily obtain shipping quotes from any of Bukowskis shipping partners.

Arrange home delivery: Contact specialdelivery@bukowskis.com for information on cost and booking.

Bukowskis Hammer auctions - Who takes care of transport to Bukowskis?

Shipping arrangements is on behalf of the seller.
Bukowskis has no transport service to offer, apart from delivery to our showrooms in Stockholm, Gothenburg and Malmö. Transports between our showrooms leaves every week. We can keep low prices by a simple pricing model. Contact Client Services to order delivery between our showrooms
If you do not have the possibility to arrange shipping to our showrooms, you can easily obtain shipping quotes from any of Bukowskis shipping partners.

Contact homedelivery@bukowskis.com

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Auction terms
What are the storage days?
  • Storage days mean the days Bukowskis Market will store the item after you have won an auction. Every item has seven (7) free storage days.
  • The won item shall be collected within seven (7) calendar days after an auction.
  • If the item is not collected in accordance to the terms and conditions, Bukowskis is entitled to charge a storage fee according to our price list.
What is an estimate?

The estimate is a market valuation of the object before the auction set by our inhouse specialists and shall only serve as a guide for the buyer.

The price at which an object is eventually sold can substantially differ from the estimate price.

What is an accepted minimum price?

An accepted minimum price is a hidden minimum price under which the seller will not sell the item. Bukowskis Online
accepts bids below the reserve bid, but they won't be winning bids.

The accepted minimum price does usually never exceed 80% of the estimate
and cannot be lower than 300 SEK / 30 €, that is our starting bid.

This relation between the accepted minimum price and the estimated price does not apply when selling jewelry, wrist watches and pocket watches, and the accepted minimum price is set together with an appraiser or a specialist regarding this type of items.

What is resale right (Droit de suite)?

Droit de suite is a right granted to artists or their heirs, in some jurisdictions, to receive a fee on the resale of their works of art. By law, the buyer pays an artist fee for certain works of art. This fee is 5% of the hammer price, or less.

For more information about this law:

in Sweden see: BUS

in Finland see: Kuvasto

What is ending time?

The ending time is extended by 3 minutes if a bid is placed when it is less than 60 seconds left of the auction. E.g. if you bid with 30 seconds remaining, the auction is extended so that 3 minutes and 30 seconds remain. This gives everyone the chance to place their bids.

If you place a maximum bid with the highest amount you're willing to bid, you have smaller risk to be outbid in the last minutes.

What do cataloguing terms like "efter" ("after") and "tillskriven" ("attributed to") mean?
ANDERS ZORN 1860-1920. In our opinion a genuine work by the artist.
ANDERS ZORN 1860-1920. Replik. (Replica.) In our opinion a work by the artist executed after his own original painting.
ANDERS ZORN 1860-1920. Tillskriven. (Attributed to.) In our opinion probably a work by the artist in whole or in part, but we can not fully guarantee this.
ANDERS ZORN (1860-1920). Hans ateljé. (His studio.) In our opinion a work executed in the studio of the artist, possibly under his supervision.
ANDERS ZORN (1860-1920). Hans skola eller krets. (His school or his circle.) In our opinion a work of the period of the artist showing his influence.
ANDERS ZORN (1860-1920). Hans efterföljare. (Follower of.) In our opinion a work executed in the artist's style, contemporary or of later date.
ANDERS ZORN. Hans art. (In the manner of the artist.) In our opinion a work executed in the artist's style, but of a later date.
ANDERS ZORN (1860-1920). Efter. (After.) Copy of a known work of the artist, executed by another artist.
What is a maximum bid?

Usually the bidding on an item takes off in the last few minutes. If you place a maximum bid you never have to worry that you will forget to bid later. You only pay as much as it takes for you to win the item, with your maximum bid as a cap.

This is how it works:

  • Enter your maximum bid, the highest amount you are willing to pay, even if it’s much more than the starting bid or the current highest bid. Our maximum bid service will bid for you, placing the smallest necessary bid at every time, up to your maximum bid amount.

  • If there are no other bids, your bid will match the starting bid. If the item has an accepted minimum price and your maximum bid is below it, your bid will be the same amount as your maximum bid. If your maximum bid is above the accepted minimum price, your bid will be the same amount as the accepted minimum price. As long as no one bids against you, your bid will remain unchanged. If you’re outbid, the bid service will place another bid according to our bid increment, as long as this doesn’t exceed your maximum bid. The new bid is always the lowest necessary for you to win the auction. If someone bids over your maximum bid you will immediately receive an email notification. You can then place a new maximum bid.

  • You can increase your maximum bid at any time, even when you have the highest bid, to ensure no one outbids you at the last minute.

  • If two bidders place the same maximum bid, the earlier bid wins.

What is CET, CEST, EET, EEST etc?

These are names of the time zone that a time is given in. We specify the time zone to avoid misunderstandings about when an auction ends.

CET (Central European Time, UTC +01:00) is Swedish standard time.

CEST (Central European Summer Time, UTC +02:00) is Swedish daylight saving time.

EET (Eastern European Time, UTC +02:00) is Finnish standard time.

EEST (Eastern European Summer Time, UTC +03:00) is Finnish daylight saving time.

Contact customer service
Telephone hour: mon-fri 9 am –1 pm
+46 8-614 08 00